Your guide to everything you need to know
// FAQs \\
Frequently Asked Questions
Underwriting
? Please clarify looting and when this will be a valid claim under Sasria?
Looting is not a stand-alone Sasria peril and will only be considered as a valid claim in terms of Sasria if it occurs during an active Sasria peril for which Sasria accepts liability.
? How is the security cost extension covered in terms of Sasria?
Sasria has split the security extension cover into two and this only applies to the Sasria Fire and Contract works policies. Rate applicable to this extension depends on the section it is added onto i.e. Fire rate applicable if insured under this section, Contract works rate applicable if insured under this section. 1. Imminent danger – protection of property prior a loss is limited to R10m annual aggregate (this responds before a loss occurs). 2. Normal security cost cover – protection of property after a loss, the limit for this cover is according to underlying policy limit, can be greater that R10m (this responds after a loss occurs).
? Is Security Costs cover provided under Goods in Transit and Plant?
Security Costs cover is not provided for a moving risk under the Goods In Transit. The cover provided is to safeguard the insured’s premises on a policy level. NB: Security Costs cover is not provided for Plant items as the cover is for the contract site and not plant items.
? Must multiple fire rating categories sums insured be combined to calculate the magnitude discount?
Yes. When calculating the magnitude discount, we use the multiple fire category sums insured.
? Must the same magnitude discount that was used at the renewal of a coupon be used in the event of an extension of the coupon?
Magnitude discount is calculated at renewal or inception of a coupon policy and may not be recalculated mid-term where there are mid term policy adjustments. The only exception is where there are acquisitions or disinvestments of COMPANIES.
Claims
? What are the typical reasons a claim may not be settled, and what is the turnaround time to receive formal communication about it?
Claims may be declined for a few common reasons. These may include not having enough evidence to show that the loss or damage was caused by a peril covered by Sasria, if claims that have prescribed (12 months for Motor claims and 24 months for non-motor claims), or claims that fall under Sasria policy exclusions such as Prevention of Access or Business Interruption losses without material damage.
Once all required documents are received, the Sasria Claims forum will make a liability decision, and communicate within five (5) working days.
? Why does Sasria close claims as Not Taken Up?
When a claim cannot progress because the required information or documents have not been received from the claimant, the claim will be closed as Not Taken Up (NTU) as per the Sasria Claims Process. This means Sasria was unable to process the claim due to missing details. The claim will be closed after a set period, and once closed as an NTU, it may not be reopened. To avoid this, please ensure all necessary documents are submitted in full and on time.
? How do I follow up on my claim?
To help us process your correspondence efficiently, please ensure a claim is submitted to the correct mailbox. · New claims should be emailed to newclaims@sasria.co.za.
· Agreement of loss should be sent to payments@sasria.co.za.
· If your queries relate to an existing, registered claim including invoices please email claims@sasria.co.za.
· Service-related related feedback, including concerns or compliments can be sent to contactus@sasria.za.
· For all correspondence, Please include the claim number in the subject line using the correct format for example M1\25\12345).
· You may also contact Sasria by phone on 011 214 0800.
? Is proof of premium required even when the Sasria coupon has been sent, and what documentation is accepted as proof?
Yes, proof of premium is required. While the Sasria coupon confirms that cover is in place, Sasria still requires proof that premiums have been paid correctly for the relevant period. This can be confirmed through documents such as the policy schedule, proof of premium payment (such as a bank statement, receipt, or official payment confirmation), and the coupon itself. These documents should clearly indicate who the insured is, the Sasria cover sections selected, the risk address, the premium paid and payment period. Together, they confirm that the policy is active and that any claim is processed under the correct terms.
? How long does Sasria take to process the claim?
Claim processing timelines depend on the on the complexity of the claim. Fast-track claims include Motor and Non-motor claims of up to R500 000, these are usually finalised within 25 days. More complex claims such as non-motor claims above R500 000, may take up to 50 days to process. Delays can occur if the required information or documents are incomplete or not submitted on time.
? How do I submit a Sasria claim?
The underlying insurer must first assess the information provided by the insured to determine whether the loss or damage could be Sasria related. If the insurer is satisfied that a Sasria peril may apply, the agent company must submit the claim to Sasria within 30 days of loss or damage, or as soon as the insurer becomes aware that a Sasria peril maybe involved.
Our Offerings
Material Damage
? Does Sasria automatically attach to the underlying policy extensions?
Sasria does not automatically attach to underlying policy extensions. All extensions must be listed, and a premium charged in order for them to be covered in terms of Sasria.
? How is the Sasria free extension cover provision applied?
Sasria gives free cover of R250,000 per extension and accumulatively to a maximum of R1,000,000 for all extensions combined on Commercial policies and up to R250 000 free cover for Domestic policies, limited to R100 000 per extension.
? Is the free provision cover for extensions applicable to all Sasria policies?
No, the free extension cover is only applicable to fire policies.
? Which Sasria rate applies for mix use properties?
Where a building is used both for commercial and domestic purposes and the risks can be undisputedly separated from each other, separate rates should be applied i.e. commercial and domestic respectively. However, where the risks cannot be clearly separated then the commercial rate should be applied to the entire building.
? Is ownership of the property necessary or can a councillor/mayor insure place of residence?
The councillor can cover place of residence as the risk is where the councillor resides.
Money
? Can the money sum insured be added to calculate the magnitude discount?
The money sum insured cannot be added to the magnitude discount calculation, but the resultant discount may be applied to this section.
? How is the premium for money calculated?
Sasria uses the underlying premium to calculate the money premium, but cover will be according to the policy limit.
Goods in Transit
? What is RSCC and why is the rate 50% less than without RSCC?
RSCC is the Riot Strike Civil Commotion Clause cover, which is similar to Sasria cover and is sold by the marine institutes for clients that go beyond Sasria territorial limits. RSCC policy holders are given a 50% discount in premium when purchasing Sasria cover because of dual coverage.
? What rate is applicable to the transit section premium calculation?
Sasria has different basis of coverage in term of the transit risk section e.g. fixed and nonadjustable rates, turnover basis, load limit etc. The rate applicable depends on the basis of coverage on the underlying policy as Sasria attaches to same.
Business Interruption
? Does the Sasria Business interruption cover attach to the underlying policy cover?
Sasria Business interruption is a stand-alone policy and does NOT attach to the underlying policy.
? Does Sasria provide cover for Additional Increase in Cost of Working (AICOW) only?
No, AICOW is an extension and cannot be covered on its own. This extension is covered at 1,5% times the base rate.
? Is the Working Expenses (WE) coupon used to issue Gross Profit (GP) or is there a separate?
WE coupon is for working expenses only, there is a separate GP coupon for Gross profit cover.
? Can an insured claim for loss of income where there was no material damage claim accepted in terms of Sasria?
The general rule dictates that the Sasria BI cover must always follow the material damage of the property listed in the policy schedule. BI following a non-material damage claim cannot be accepted as a valid claim.
Contract Works
? How do I insure the construction risk for Sasria?
Construction risks can be insured either on an annual turn-over (annual policy) or on the contract value (specific contracts).
? If a plant is insured under the plant all risks, can I insure it under the motor policy for Sasria purposes?
The only time you can insure a plant under the motor section, is when the plant is registered for road use.
? Can construction risk section be included in calculating the magnitude discount?
The construction risk section has a separate magnitude discount calculation, and this is applicable to project specific cover only.
? How is escalation and inflation calculated for Sasria if it is charged under the underlying policy?
If an underlying premium is charged for this extension, the underlying method used to calculate this premium is also used to calculate the additional Sasria premium.
Motor
? Does the motor cover attach to the underlying policy cover?
Sasria cover is a stand-alone policy and does NOT attach to the underlying policy.
? Does Sasria provide car hire?
Sasria cover does not extend to include car hire.
? Can construction plant be insured under the Motor section?
Only mobile plant that is registered for road use can be covered under the motor section.
? How is Sasria charged for vehicles on a policy that are only insured for Motor Third Party or Motor Third Party Fire and Theft?
These are charged the normal Sasria motor rate which is according to the category they fall within.
